SUMMATA

Refund Policy

Last updated September 19, 2026.

This policy applies to paid Summata Pro subscriptions.

Refund eligibility

First purchase: within 7 days of your first Pro purchase, you may request a full refund if your account has 3 or fewer successful Pro generations.

Annual subscriptions after 7 days: if you have 3 or fewer successful Pro generations, you may request a refund for unused complete months. Refunds are calculated from the $199 annual payment at one twelfth per complete month. Partial months are not included in this rule. This rule does not apply after more than 3 successful generations.

Service failure: if a failure on Summata’s side cannot be resolved within a reasonable time, you may request a refund without the 7-day limit. Monthly subscriptions are eligible for a full refund for the applicable billing period; annual subscriptions are eligible for a proportional refund.

What counts as use

Refund usage is based on successful Pro generations recorded on the server. Failed attempts, provider calls that do not produce a successful result, switching lengths within the same result, and client-side cached views do not count as additional successful generations.

How to request a refund

Email support@summata.io with the billing email, purchase date, plan, and a short description of the request. We will verify the account and server-side usage record before deciding eligibility. Do not include payment card numbers or secret credentials.

Cancellation

Open My account, then Billing & invoices, and use the subscription management button to open Stripe’s portal. If a plan switch is scheduled, withdraw that switch before canceling renewal in Stripe. Withdrawing a plan switch does not cancel your subscription. Canceling automatic renewal schedules cancellation at the end of the paid billing period. The account page shows that date. Cancellation does not itself request a refund.

Policy changes

We may update this policy before a purchase or when required by law. The version in effect at the time of purchase governs that purchase unless a later change is required to provide a legal right.

Contact

Questions about this policy: support@summata.io.